- Don't dismay!
- Contact HSL RefWorks Experts by sending an email through the Ask a Librarian service to set up a consultation.
- If all else fails, you can contact RefWorks' Technical Support by emailing them at firstname.lastname@example.org or calling them at (775) 327-4105. RefWorks support requests that you send the wnc.log.0 log file located in:
Windows XP: C:\Documents and Settings\<User Name>\Local Settings\Application Data
Windows 7 or 8: C:\Users\<User Name>\AppData\Local (for Windows 7 or 8)
Mac: <User Name>/Library/Application Support/RefWorks
On newer Macs (10.7+), it may be necessary to show the Library directory because it is hidden in the Finder. Launch Terminal from Spotlight or Launchpad > Utilities, and enter the following command to show the directory: chflags nohidden ~/Library/
Or, you may select Command+Shift+G from the Mac desktop (or Finder > Go > Go to Folder) and type in ~/Library to temporarily access the Library directory in the Finder.