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RefWorks: Help!

RefWorks is a citation manager that is free for UNC students, faculty, staff, and alumni. Find out how to start using RefWorks to cite your papers and projects.

Need help?

Call the HSL at (919) 962-0800 to get immediate help (when we're open, click here for our hours)
E-Mail us and the best suited librarian will get back to you promptly (quick answers or one-on-one consultations).
Chat with a HSL Librarian to get help (during business hours)

I've tried all of these, but Write-N-Cite just won't work!

  1. Don't dismay!
  2. Contact HSL RefWorks Experts by sending an email through the Ask a Librarian service to set up a consultation.
  3. If all else fails, you can contact RefWorks' Technical Support by emailing them at support@refworks-cos.com or calling them at (775) 327-4105. RefWorks support requests that you send the wnc.log.0 log file located in:
    Windows XP: C:\Documents and Settings\<User Name>\Local Settings\Application Data
    Windows 7 or 8: C:\Users\<User Name>\AppData\Local (for Windows 7 or 8)
    Mac: <User Name>/Library/Application Support/RefWorks

On newer Macs (10.7+), it may be necessary to show the Library directory because it is hidden in the Finder. Launch Terminal from Spotlight or Launchpad > Utilities, and enter the following command to show the directory: chflags nohidden ~/Library/

Or, you may select Command+Shift+G from the Mac desktop (or Finder > Go > Go to Folder) and type in ~/Library to temporarily access the Library directory in the Finder.

Meet Your Librarian

Levi Turner
Asklib.hsl.unc.edu can provide help through email, chat, or phone