If you need immediate assistance with a RefWorks issue, you may contact the RefWorks Technical Services team directly. They have an unparalleled depth of knowledge about their product, and there is no charge for this personalized service.
The RefWorks Technical Services team is available Monday-Friday, 6 AM-5 PM, PST (9am-8pm, EST).
They can be reached by email at firstname.lastname@example.org, or by phone at 775-327-4105.
These tools are also available from within your RefWorks accounts. Click on the "help" link at the top of your RefWorks screen, then select an option.