Using RefWorks: Support

Getting help from RefWorks tech support

If you need immediate assistance with a RefWorks issue, you may contact the RefWorks Technical Services team directly. They have an unparalleled depth of knowledge about their product, and there is no charge for this personalized service.

The RefWorks Technical Services team is available Monday-Friday, 6 AM-5 PM, PST (9am-8pm, EST).  

They can be reached by email at, or by phone at 775-327-4105.

More help getting started

These tools are also available from within your RefWorks accounts. Click on the "help" link at the top of your RefWorks screen, then select an option.

UNC Libraries' subscription to RefWorks will end next August (2017)

  • Last Updated: Sep 9, 2016 3:14 PM
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