This program is designed to improve communication between patients and health care providers, encourage patients to become active members of their health care team, and promote improved health outcomes. The program encourages patients to ask their health care providers three questions:
This guide for physicians emphasizes that clear health communication is essential for delivering quality patient care and building good physician-patient relationships based on compassion and shared respect. Clear, accurate, and timely communication is absolutely essential to maximizing performance, improving patient outcomes, and decreasing risk exposure.
The teach back method is often advocated as a way to confirm that a patient understands medical instructions and it may also improve retention of information. This video gives two examples of the teach back with a patient.
The goal of the organization is to promote the use of plain language for all government communications. They believe that using plain language will save federal agencies time and money and provide better service to the American public.
This guide, Clear & Simple, is designed to assist health communicators in developing audience-appropriate information and communicating effectively with people with low-literacy skills. It outlines a process—five standard steps—for developing health information materials. Planning questions are included for each step.
This guide from the Office of Disease Prevention and Health Promotion takes the easy-to-read concept and applies it to web design. It provides suggestions on how to communicate clearly and make sure that materials are seen.
This guide provides step-by-step instructions for writing easy-to-ready materials for low literacy patients. Bulleted lists are used for simple reference from planning and research to evaluation and improvement. Included are links to readability software and other guides.
This list of plain language alternatives (at the 4th or 5th grade reading level) for medical and other high‐level difficult terms is intended for the use of all those communicating with people who have weak literacy skills.
The guidance in Simply Put helps you transform complicated scientific and technical information into communication materials your audiences can relate to and understand. The guide provides practical ways to organize information and use language and visuals.
The Toolkit for Making Written Material Clear and Effective is a health literacy resource from the Centers for Medicare and Medicaid Services (CMS). This 11-part Toolkit provides a detailed and comprehensive set of tools to help you make written material in printed formats easier for people to read, understand, and use.