RefWorks: Help!

UNC Libraries’ subscription to RefWorks will end August 31, 2017.

Need help?

Call the HSL at (919) 962-0800 to get immediate help (during library hours).
E-Mail us and the best suited librarian will get back to you promptly (quick answers or one-on-one consultations).
Chat with a HSL Librarian to get help (during business hours).

I've tried all of these, but Write-N-Cite just won't work!

  1. Don't dismay!
  2. Contact HSL RefWorks Experts by sending an email through the Ask a Librarian service to set up a consultation.
  3. If all else fails, you can contact RefWorks' Technical Support by emailing them at or calling them at (775) 327-4105. RefWorks support requests that you send the wnc.log.0 log file located in:
    Windows XP: C:\Documents and Settings\<User Name>\Local Settings\Application Data
    Windows 7 or 8: C:\Users\<User Name>\AppData\Local (for Windows 7 or 8)
    Mac: <User Name>/Library/Application Support/RefWorks

On newer Macs (10.7+), it may be necessary to show the Library directory because it is hidden in the Finder. Launch Terminal from Spotlight or Launchpad > Utilities, and enter the following command to show the directory: chflags nohidden ~/Library/

Or, you may select Command+Shift+G from the Mac desktop (or Finder > Go > Go to Folder) and type in ~/Library to temporarily access the Library directory in the Finder.

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