Health Literacy & Patient Education

Consult with the Health Literacy Librarian

Photo of Terri Ottosen

Terri Ottosen is the Community Engagement and Health Literacy Librarian at the Health Sciences Library at UNC, Chapel Hill. Terri has an extensive background and expertise in consumer health, patient advocacy and health literacy. She can provide assistance with:

  • Health literacy projects and efforts
  • Teach-back method
  • Reading level assessments and improvements of patient education materials
  • Workshops/instruction in making print materials easier-to-understand using plain language
  • Workshops to the public on evaluating free health information on the web, and locating reliable and authoritative resources for specific health topics 
  • Improving patient-health professional interaction and clear health communication
  • Patient engagement
  • Consumer health



Phone: 919-843-3102