Sciwheel: Librarian Tools

Quick Start after registration (or access Help guide from within Sciwheel)

• Most Popular FAQ's from Sciwheel Help Guide
  • For troubleshooting, scroll to the bottom for each topic (topics are on the left of the guide)
• How-to Videos
• Browser extension guide
• Word add-in guide
• Original (Legacy) Word plugin guide (IMPORTANT: original/legacy Word plugin is no longer supported)
• Desktop app (IMPORTANT: Desktop app no longer supported; if already installed you may continue to use)
• Email for HELP or use chat/support from within Sciwheel:  

Sciwheel GETTING STARTED

Getting started link from online HELP guide (above) includes these topics:

• About Sciwheel
• Who is Sciwheel for?
• Sciwheel subscriptions
• What's included as part of Sciwheel?
• Access when changing institution

Sciwheel 10 Most Popular FAQs (Help Guide)

• Accessible directly from link above or from within Sciwheel (HELP button on top right)
• The FAQ Help pages (as opposed to video guides) are meant to answer specific issues that users have asked multiple times. The intention is to find an answer quickly.

Sciwheel How-To Videos (from Sciwheel online Help guide)

The How-To Videos (video guides), as opposed to Help FAQs, are meant to give a high level overview of features, with screen shots. The intention is to give a broader understanding of a feature.  ​

• New Sciwheel Videos include Introduction, Overview: Getting Started, Importing References, Browser Extension Introduction
• New Sciwheel Videos will be made available in the coming months. 

• Your account "expired" (you may see a countdown to when it will expire) OR it reverted to the free/Basic account (limited projects allowed):
  • This may be due to off-campus roaming for more than 120 days (see below). 
  • It is also possible that you signed up for a free 30-day trial account, instead of our free UNC institutional account.
    • you can manually associate your account with UNC: log off (use pull down menu next to the circle with your initials near the top right) and re-log on from the special link on UNC HSL's website < https://guides.lib.unc.edu/go.php?c=54438124 > , which will associate your account with UNC. You can check that your account is now a UNC Institutional account, by using the pull down menu as above to go to "Account" and then using the menu on the left to go to "Subscription" to check. . 
    • OR just message Sciwheel support and they will shift your account to the full, institutional access for UNC
• Off-campus roaming: currently, users must log on through our proxy server (i.e., using the links from the HSL site or guides) OR from campus at least once every 120 days. If you use links from the HSL website that take you via our proxy server, the counter should re-set.  You may need to log out and sign back in from the HSL website link for the expiration message to disappear,
  • If you are unable to do either of these or it doesn't work, message Sciwheel support and they will reset your roaming counter. If you are a UNC distance education student or you are permanently assigned off campus, please let them know.  

Unable to upload PDF’s via Google Drive, Dropbox, or OneDrive due to an authentication issue?

• Connect to Sciwheel directly at https://sciwheel.com/work, complete the upload, then reconnect to the proxy from the HSL website Sciwheel link. 
• You may also be able to accomplish this by using a second browser (not authenticated through UNC’s proxy server) and connecting directly to Sciwheel at https://sciwheel.com/work. 
• See, also Sciwheel FAQ on Adding References > Importing PDFs 

Sciwheel support has been outstanding and this has continued as they've rebranded to Sciwheel.  You can message them from within Sciwheel, and you will generally receive a response within a few hours. 

• Email for HELP (Sciwheel) or use the Sciwheel Message/Chat icon in Sciwheel:  
• Don't forget HSL Ask Us at the top of every HSL web page. 

Use these files and instructions to add the newest citation styles (e.g., APA 7th and AMA 11th) before they are available via the Word Sciwheel Ribbon. For other styles not yet available, message Sciwheel support from within Sciwheel. 

• NOTE: You will add these via the Tools tab on the SciWheel Desktop App (the one you can drag & drop PDF's into).  

WINDOWS: To add a new style to the plugin,

• click the Tools menu in the desktop app
• select Add new style
• then, choose the style to install

It may take 20-30 seconds to process; then you'll receive a confirmation popup and the style will be available in the styles list. 

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MAC: To add a new style to the plugin,

• click the Tools menu at the top of your screen when the desktop app is selected
• select Add new style
• then, choose the style to install

It may take up to 30 seconds to process and add the style; then it will be available in the styles list.