Working with LibApps (HSL): Chat

HSL uses LibraryH3lp as a chat system.  Please contact Beth Moreton to get an account.  You can install Pidgin yourself or put in a help ticket and our computer support team will install Pidgin on your computer.

To set up Pidgin:

Select the XMPP protocol

Enter your username and password (usually your Onyen and password chat2022)

For domain, enter libraryh3lp.com

Idle/away time:

In the Tools menu, select Preferences.  You'll want to change the settings for the Status/Idle tab to ensure that you do not accidentally stay logged in when you have walked away from your computer.  Some users set this to 5 minutes, but you can choose whatever length of time you prefer.

To view the Chat Schedule, go into Outlook's calendar tab.  Select Open Calendar and then From Address Book.

Add HSL USC DESK (our chat/email schedule).