INLS 501: Information Resources and Services: Readings

 Additional Readings

Outreach & Programmng:

• Agosto, Denise E. “Hey! The Library Is Kind of Awesome! Current Trends in US Public Library Services for Teens.” Public Libraries, vol. 55, 2016, pp. 30-39. Access from Library, Information Science & Technology Abstracts.
• Lawrimore, Erin. “Shoestring Social Media: Building a Social Media Presence for UNCG's Special Collections and University Archives.” North Carolina Libraries (Online), vol. 75, 2017, pp. 10-16. Access from Library & Information Science Source.
• O'Connor, Lisa and Kacy Lundstrom. “The Impact of Social Marketing Strategies on the Information Seeking Behaviors of College Students.” Reference & User Services Quarterly, vol. 50, 2011, pp. 351-65. Access from Library & Information Science Source.
• Cassell, Kay Ann, and Uma Hiremath. Chapter 19: “Reference as Programming.” Reference and Information Services: An Introduction, American Library Association, 2018, pp. 33–52, https://ebookcentral-proquest-com.libproxy.lib.unc.edu/lib/unc/reader.action?docID=5485298&ppg=378.

• Houston, Anne M. “What’s in a Name? Toward a New Definition of Reference.” Reference & User Services Quarterly, vol. 55, no. 3, Spring 2016, pp. 186–88. 

Serving the Homeless (Required):

• Hoffmann, Fritz. "Public Library Portraits of California's Homeless | Proof.” 2015.
• Moreheart, Phil. “Newsmaker: Emilio Estevez Actor and Filmmaker Tackles the Library Response to Homelessness.” American Libraries, 2018.

Serving the Military

• Mills, Chloe Persian et al. “Student Veterans and the Academic Library.” Reference Services Review, vol. 43, 2015, pp. 262-79. Access from Library & Information Science Source.
• Taft, Jennifer and Cynthia Olney. “Library Services for the "New Normal" of Military Families.” Public Libraries, vol. 53, 2014, pp. 28-33. Access from Library & Information Science Source.

Assessment:

• Côté, Maryvon et al. “Do You Want to Chat? Reevaluating Organization of Virtual Reference Service at an Academic Library.” Reference & User Services Quarterly, vol. 56, 2016, pp. 36-46. 
• Hernon, Peter and Charles R. McClure. “Unobtrusive Reference Testing: The 55 Percent Rule.” Library Journal, vol. 111, 1986, pp. 37-41. 
• Saar, Michael and Helena Arthur-Okor. “Reference Services for the Deaf and Hard of Hearing.” Reference Services Review, vol. 41, 2013, pp. 434-52.
• Swoger, Bonnie J. M. “Closing the Assessment Loop Using Pre- and Post-Assessment.” Reference Services Review, vol. 39, 2011, pp. 244-59. 

Questions

• One of Saar's questions in “Reference Services for the Deaf and Hard of Hearing” is "What do you think library staff should know about communicating with Deaf and Hard of Hearing students?"

Ethics

• Carpenter, Zoe. [Connecticut] “Librarians Versus the NSA.” the Nation, vol. 300, 2015.

Future

• Owens, Trevor. “A Good Jobs Strategy for Libraries.” Library Leadership & Management, vol. 35, no. 3, July 2021, pp. 1–14. 

Google Search Tips

• How to Search Google
• Refine Google Search
• Advanced Google Search

Government Documents & Reference

• Lopresti, Robert. Read chapter 7 ”Government Sources" in The Research Process: Strategies for Undergraduate Students, 2016, http://cedar.wwu.edu/research_process/7.
• Smith, Margaret et al. “Understanding Academic Patrons' Data Needs through Virtual Reference Transcripts: Preliminary Findings from NYU Libraries.” IASSIST Quarterly, vol. 40, 2016, pp. 20-26. 

Question:

• How would you answer patron questions in the Smith article?

Read for April 6, 2022 • Assessment

• Côté, Maryvon et al. “Do You Want to Chat? Reevaluating Organization of Virtual Reference Service at an Academic Library.” Reference & User Services Quarterly, vol. 56, 2016, pp. 36-46. 

Questions: 

The authors pose two research questions. How are they answered? 

1. How is the service used? Are there any trends that can be discovered?
2. Is the current service model adequate for the service?

What do you think of these broad questions? Are they useful in other scenarios? 

What other questions might you ask?

For April 11, Vocational Awe

• Ettarh, Fobazi. “Vocational Awe and Librarianship: The Lies We Tell Ourselves” In the Library with the Lead Pipe. 2018.

Questions

• How does Ettarh define vocational awe?
• How does it manifest?
• It’s depressing! Why does Ettarh write this article?! 

Read / watch by: April 18, 2022. Serving People with Disabilities:

• READ: Mulliken, Adina. ““There Is Nothing Inherently Mysterious About Assistive Technology”: A Qualitative Study About Blind User Experiences in US Academic Libraries.” Reference & User Services Quarterly, vol. 57, 2017,
• WATCH: Ontario Library Association. "Assistive Technology in the Library.” 2010.
• ---. "Accessible Library Service for a Person Who Is Deaf or Hard of Hearing.” 2010.
• ---. "Understanding the Diversity of Library Customer Needs.” 2010.
• WATCH: UNC-TV. "NC Library for the Blind.” 2016.

Questions

• What do you think patrons in the videos for serving people with disabilities would like librarians to know?
• What reference techniques do you see demonstrated in the videos? What techniques should have been used?

Read by March 28

Ethics

American Library Association. “Ethics and Social Media Q&A.” Tools, Publications & Resources, 19 May 2017, https://www.ala.org/tools/ethics/socialmediaqa.

---. “Professional Ethics.” Tools, Publications & Resources, 19 May 2017, https://www.ala.org/tools/ethics.

Ferguson, Stuart, et al. “Beyond Codes of Ethics: How Library and Information Professionals Navigate Ethical Dilemmas in a Complex and Dynamic Information Environment.” International Journal of Information Management, vol. 36, no. 4, Aug. 2016, pp. 543–56.

Questions:

• What surprised you in the ethical dilemmas (Appendix I)?
• Why do we need codes of ethics?
• Why do we protect patrons' privacy? Should we always protect their privacy?
• Why do librarians object to censorship? 

Open Access

Piled Higher and Deeper (PHD Comics). Open Access Explained! 2012, https://www.youtube.com/watch?v=L5rVH1KGBCY

Wright, Sarah Towner, LibGuides: Open Access and Scholarly Communications: Busting OA Myths. https://guides.lib.unc.edu/open-access-and-scholarly-communications/myths. Accessed 22 Mar. 2022.

Questions

• What was new to you in the video or reading?
• How much do you think an annual subscription costs to the International Journal of Information Management -- where the Ferguson article is from?
• How does Open Access relate to Ethics?

For March 30

Take this fun “how news is made” quiz https://go.unc.edu/kenan-news-quiz from the News Literacy Project.

Questions

• What surprised you?
• What would you tell your mom or your roommate about what you learned?

Readings on Topic Guide Basics March 9, 2022

• Duncan, Vicky et al. "Implementing LibGuides 2: An Academic Case Study." Journal of Electronic Resources Librarianship, vol. 27, 2015, pp. 248-58. 
• Skaggs, Danielle. “My Website Reads at an Eighth Grade Level: Why Plain Language Benefits Your Users (and You).” Journal of Library & Information Services in Distance Learning, vol. 11, no. 1–2, Jan. 2017. pp. 96–105.

Questions

For the Duncan article:

• What is the purpose of a guide?
• How can this kind of guide be used beyond an academic setting - archives, public libraries, etc.?
• Have you thought about writing for the web before? 
• Start to think about a guide you could create - for any topic, any situation, any type of library.

For the Skaggs article:

• What’s an example of good web writing? Why? 
• Revisit the database you evaluated & presented on Feb. 21.
• Consider how you’d write a 20-35 word description of that database.

Buy or borrow Steve Krug’s book: Don’t Make Me Think – any edition. Available:

• On Reserve at Davis, TK5105.888 .K78 2006
• Three additional copies at UNC Libraries
• Cheap at Biblio.com (less than $5)
• Read chapters 1-3, Don't make me think; How we really use the Web; Billboard design 101; and chapter 5: Omit needless words. (if you can only read one chapter, read chapter 5).

Read by 3/21/22. Outreach & Programming:

• Agosto, Denise E. “Hey! The Library Is Kind of Awesome! Current Trends in US Public Library Services for Teens.” Public Libraries, vol. 55, 2016, pp. 30-39. 
• [optional] Cassell, Kay Ann, and Uma Hiremath. Chapter 19: “Reference as Programming.” Reference and Information Services: An Introduction, American Library Association, 2018, pp. 361-380.
• [optional] Lawrimore, Erin. “Shoestring Social Media: Building a Social Media Presence for UNCG's Special Collections and University Archives.” North Carolina Libraries (Online), vol. 75, 2017, pp. 10-16. 
• O'Connor, Lisa and Kacy Lundstrom. “The Impact of Social Marketing Strategies on the Information Seeking Behaviors of College Students.” Reference & User Services Quarterly, vol. 50, 2011, pp. 351-65. 

Questions:

• Is outreach necessary? Why or why not?
• How did the outreach session that you attended match with the readings? How did they differ?

Read by: 03.23.22. LibGuides Training (Required)

• Krug, Steve. Don't Make Me Think: A Common Sense Approach to Web Usability. Any edition. Read chapters 1-3, Don't make me think; How we really use the Web; Billboard design 101; and chapter 5: Omit needless words. (if you can only read one chapter, read chapter 5).
  • On Reserve at Davis, TK5105.888 .K78 2006
  • Three additional copies at UNC Libraries
  • Cheap at Biblio.com (less than $5)
• Making Guides Accessible - LibGuides at University of North Carolina at Chapel Hill

Topic Guide Resources

UNC LibGuides login on Sakai under Topic Guide Resources / Login Information for LibGuides

About LibGuides

• Duncan, Vicky et al. "Implementing LibGuides 2: An Academic Case Study." Journal of Electronic Resources Librarianship, vol. 27, 2015, pp. 248-58. 
• Skaggs, Danielle. “My Website Reads at an Eighth Grade Level: Why Plain Language Benefits Your Users (and You).” Journal of Library & Information Services in Distance Learning, vol. 11, no. 1–2, Jan. 2017. pp. 96–105.

• Adding a guide at UNC https://slis.unc.libguides.com/usinglibguides/starting
• Build a LibGuide Top Nav (Video) https://training.springshare.com/libguides/building-guides/topnav

Nora's Recommended Links

• UNC's Using LibGuides (the Guide Nora showed us in class.)
• Writing alt Tags (Nora's suggestion) | Web Accessibility Initiative (WAI) | W3C

About Web Design

• Krug, Steve. Don't Make Me Think: A Common Sense Approach to Web Usability. Any edition. Read chapters 1-3, Don't make me think; How we really use the Web; Billboard design 101; and chapter 5: Omit needless words. (if you can only read one chapter, read chapter 5).
  • On Reserve at Davis, TK5105.888 .K78 2006
  • Three additional copies at UNC Libraries
  • Cheap at Biblio.com (less than $5)
• Making Guides Accessible - LibGuides at University of North Carolina at Chapel Hill

About Writing

• Kupersmith, John. Library Terms That Users Understand. Feb. 2012.
• Writing Content - Writing for the Web - Research Guides at Lansing Community College Library. Jan. 2021.

Readings for February, 2022

Read by: 02.02.22. Virtual / Chat Reference (Required):

• Hamer, Sally. “Colour Blind: Investigating the Racial Bias of Virtual Reference Services in English Academic Libraries.” Journal of Academic Librarianship, vol. 47, no. 5, Sept. 2021, https://auth.lib.unc.edu/ezproxy_auth.php?url=https://search.ebscohost.com/login.aspx?direct=true&db=lls&AN=152251481&site=ehost-live&scope=site.

• Radford, Marie L. "Encountering Virtual Users: A Qualitative Investigation of Interpersonal Communication in Chat Reference." Journal of the American Society for Information Science and Technology, vol. 57, 2006, pp. 1046-59. Access from Library, Information Science & Technology Abstracts at https://auth.lib.unc.edu/ezproxy_auth.php?url=https://search.ebscohost.com/login.aspx?direct=true&db=buh&AN=20916967&site=ehost-live&scope=site.

Questions beyond the 5Ws, H & M, for Hamer:

• Describe the Codes used for the various aspects of the analysis: Heading, Body, Signature
• How do these Codes match the RUSA guidelines for providing reference?
• Have you ever responded to an email service request? How have you addressed the sender?
• Hamer notes that neither RUSA nor IFLA guidelines mention the value of unconscious bias in reference interactions. How might you address that based on Hamer's research?

Questions beyond the 5Ws, H & M, for Radford:

• What types of "relationship building" does Radford discuss?
• Which of these relationship building traits appeals to you? Why?
• Which relationship building trait surprised you? Why?

Read by: 02.09.22. Newspapers (Required):

• Sabelhaus, Linda and Michelle Cawley. "Challenging Traditional Methods." Online Searcher, vol. 37, 2013, pp. 10-14. Access from Library & Information Science Source at https://auth-lib-unc-edu.libproxy.lib.unc.edu/ezproxy_auth.php?url=http://search.ebscohost.com.libproxy.lib.unc.edu/login.aspx?direct=true&db=lls&AN=86149970&site=ehost-live&scope=site.

Questions

• 5Ws, H & What's Missing?
• What database did they want to use but couldn't? 
• What do they mean by “overlap” in LexisNexis and Factiva?
• One of the items to consider when evaluating databases is "relation to similar content." What does that mean in the context of this article?

Read by: 02.09.22. Searching Newspapers (Required):

• NewsBank. "Help Documentation." [undated] Access from NewsBank at https://infoweb-newsbank-com.libproxy.lib.unc.edu/apps/news/sites/default/files/assets/newsbank-help-documentation.pdf.
• ---. "How To: Narrow Your Search by Date" 2019 Access from NewsBank at https://www.newsbank.com/videos/learning-center/how-narrow-your-search-date. (video)
• ---. "How To: Search Using Proximity Operators [Old Interface]." 2014 Access from NewsBank at https://www.youtube.com/watch?v=ZmRSzviDv5k&index=18&list=PLrqr8VsLwornSvn7QixrtDsj_6BG6rZLI. (video)
• ---. "How To: Conduct an Advanced Search (New Interface)." 2021 Access from NewsBank at https://www.newsbank.com/videos/learning-center/how-conduct-advanced-search-new-interface. (video)
• ProQuest. "Searchable Fields [in] Proquest Newsstand." 2016 Access from ProQuest at http://proquest.libguides.com/newsstand/fields.

Read by: 02.14.22. How to Search (Required):

• Bell, Suzanne S. Read chapter 3 ”The Searcher's Toolkit: Part 1" in Librarian's Guide to Online Searching, Libraries Unlimited, 2015, pp. 27-48. on reserve at Davis. ZA4460 .B45 2015. Purchase a used copy from Biblio (or anywhere).
• --- Read chapter 4 ”The Searcher's Toolkit: Part 2" in Librarian's Guide to Online Searching, Libraries Unlimited, 2015, pp. 49-62. on reserve at Davis. ZA4460 .B45 2015. Purchase a used copy from Biblio (or anywhere).
• Loftis, Elsa. "Information Literacy: Search Strategies (entire section).” 2015. Access from https://www.linkedin.com/learning/information-literacy/identifying-your-information-needs?u=42563596.

Questions:

• Why do you think it's important to know about records, fields, and indexes?
• Was there something that so excited you that you wanted to try it immediately? What?

• Apply something in these readings to the database you will be presenting on Feb. 21.

Read by: 02.16.22. Instruction 

• Bell, Suzanne S. Read chapter 13 ”Teaching Other People About Databases" in Librarian's Guide to Online Searching, Libraries Unlimited, 2015, pp. 251-67. on reserve at Davis. ZA4460 .B45 2015. Purchase a used copy from Biblio (or anywhere).
• Cook, Dani Brecher and Kevin Michael Klipfel. “How Do Our Students Learn?” Reference & User Services Quarterly, vol. 55, 2015, pp. 34-41. Access from Library, Information Science & Technology Abstracts at https://auth.lib.unc.edu/ezproxy_auth.php?url=https://search.ebscohost.com/login.aspx?direct=true&db=lih&AN=110350329&site=ehost-live&scope=site.
• Vrontikis, Petrula. "Running a Design Business: Presentation Skills." 2013 Access from LinkedIn at https://www.linkedin.com/learning/running-a-design-business-presentation-skills/. Watch especially segments entitled: “Understanding timing;” “Presentation styles and storytelling;” “Tips for design and delivery of presentations;” and “Coping with nervousness.”

Questions:

• What are some of Bell's teaching principles? How might they apply to your short database evaluation presentation?
• Do you prefer to learn from a video or from reading a chapter like Bell? Is this true in every situation or just some? Consider some examples.
• Cook asks: "How can I teach this material to students so that it best facilitates their retention of the information being presented?" What are some of her recommendations? Which of these had you seen before? Which were new to you? 

Read by: 02.23.22 Serving BIPOC Patrons

• Bladek, Marta. “Latino Students and the Academic Library: A Primer for Action.” The Journal of Academic Librarianship, vol. 45, no. 1, Jan. 2019, pp. 50–57. ScienceDirect, http://libproxy.lib.unc.edu/login?url=https://www.sciencedirect.com/science/article/pii/S0099133318303719
• Udell, Emily. “Let Them Lead: In a New Age of Protest, Teen Librarians Support Youth Interests and Activism.” American Libraries, vol. 51, no. 11/12, Nov. 2020, pp. 40–43. https://libproxy.lib.unc.edu/login?url=https://search.ebscohost.com/login.aspx?direct=true&db=lih&AN=146842323&site=ehost-live&scope=site

Questions beyond the 5Ws, How, & What’s Missing

• What are some ways libraries can improve services to Hispanic students?  
• Is the Bladek article relevant only for academic libraries? Why or why not?
• What kind of teen programming does Udell describe?
• Is the Udell article relevant only for teens? Why or why not?

For Further Information

• Association of College Research Libraries. "Diversity Standards: Cultural Competency for Academic Libraries." 2012 Access from American Library Association at http://www.ala.org/acrl/standards/diversity.
• Brook, Freeda, et al. (2015) “In Pursuit of Antiracist Social Justice: Denaturalizing Whiteness in the Academic Library.” Library Trends. https://libproxy.lib.unc.edu/login?url=https://search.ebscohost.com/login.aspx?direct=true&db=lih&AN=113186747&site=ehost-live&scope=site
• Dalton, Shamika. “Incorporating Race into Your Legal Research Class.” Law Library Journal, vol. 109, no. 4, 2017, pp. 703–10. HeinOnline http://libproxy.lib.unc.edu/login?url=https://heinonline.org/HOL/P?h=hein.journals/llj109&i=710
• Figueroa, Monica, and Kristan Shawgo. “‘You Can’t Read Your Way out of Racism’: Creating Anti-Racist Action out of Education in an Academic Library.” Reference Services Review, Jan. 2021. https://cdr.lib.unc.edu/downloads/k643bb16h .
• Leung, Sofia Y. and López-McKnight, Jorge R., editors. Knowledge Justice: Disrupting Library and Information Studies through Critical Race Theory. 2021. Through EBSCO.
• University Libraries 21 Day Equity Challenge Syllabus. https://go.unc.edu/t5PXg. Accessed 22 Feb. 2022.

Read by: 02.28.22 Public Library Resources 

• Genealogy: Keaton, KYmberly. “23 AND WE.” Library Journal, vol. 146, no. 10, Oct. 2021, pp. 28–31. Library & Information Science Source.
• Readers Advisory: Welch, Lynne and Laurel Tarulli. “RA Training: Getting Started with Readers’ Advisory.” Reference & User Services Quarterly, vol. 52, 2013, pp. 191-96. 

Readings for January, 2022

Read by: 01.12.22. Providing Reference (Required):

• Ameen, Kanwal. “Graduate Researchers’ Perceptions and Expectations: An Exploratory Study about Reference and Information Services.” Reference Services Review, vol. 48, no. 2, Jan. 2019, pp. 227–42, http://libproxy.lib.unc.edu/login?url=https://www.proquest.com/docview/2533014696/fulltext/2A5941176097434CPQ/1?accountid=14244.

Read by: 01.19.22. Finding Books in Libraries (Required):

• Upson, Matt et al. Read chapter 2 ”How Information Is Organized and Found : The Basics" in Information Now : A Graphic Guide to Student Research, University of Chicago Press, 2015, pp. 25-37. https://ares.lib.unc.edu/ares/ares.dll/plink?14406F82. in Sakai & on reserve at SILS. ZA3075 .U67 2015.
• ---. Read chapter 3 ”Searching and Library Catalogs : Understanding the Hunt for Information" in Information Now : A Graphic Guide to Student Research, University of Chicago Press, pp. 39-52. https://ares.lib.unc.edu/ares/ares.dll/plink?14407077. in Sakai & on reserve at SILS. ZA3075 .U67 2015.

Questions:

• What did you already know about finding books in libraries?
• What was new to you?
• Have you learned / implemented any changes in your searching since reading these chapters? 

Read by: 01.24.22. Reference Interview (Required):

• Cassell, Kay Ann, and Uma Hiremath. “Determining the Question: In-Person, Telephone, and Virtual Reference Interviews.” Reference and Information Services: An Introduction, American Library Association, 2018, pp. 15–27, https://ebookcentral-proquest-com.libproxy.lib.unc.edu/lib/unc/reader.action?docID=5485298&ppg=32.

• RSS Management of Reference Committee, Reference User Services Association. "Guidelines for Behavioral Performance of Reference and Information Service Providers." 2013 Access from ALA website at http://www.ala.org/rusa/resources/guidelines/guidelinesbehavioral.

Questions:

• What are the elements of the reference interview?
• What behaviors should be avoided and why?
• Why can’t users just tell us what they want?!
• What's missing?

Read by: 01.26.22. Reference Practice (Required):

• Cassell, Kay Ann, and Uma Hiremath. Chapter 3: “Finding the Answer: Basic Search Techniques.” Reference and Information Services: An Introduction, American Library Association, 2018, pp. 33–52, https://ebookcentral-proquest-com.libproxy.lib.unc.edu/lib/unc/reader.action?docID=5485298&ppg=50.

Questions:

• What is your favorite reference question example? Why?
• Users may sacrifice content for convenience. Is this true for all users? How can we address this?
• What is a referral? Why would you use it?

Read by: 01.31.22. Evaluating Sources (Required):

• Bell, Suzanne S. Chapter 12: ”Evaluating Databases" in Librarian's Guide to Online Searching, Libraries Unlimited, 2015 fourth edition, pp. 253-68. on reserve at Davis. ZA4460 .B45 2015. Purchase a used copy from Biblio (or anywhere).

Questions:

• List 5-6 elements to consider when evaluating or testing databases
• What’s missing in Bell’s chapter on evaluating databases?
• At the end of the chapter, Bell says: “do not feel compelled to work through every point mentioned in this chapter.” Why does she say that? Which elements resonate most with you?
• We will crowdsource a Source Evaluation form in class, which we'll use for the rest of class.