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INLS 501: Information Resources and Services

Home
Readings
Essential Sources
Subject Databases
Database Evaluation
Finding U.S. News
Ready Reference
PubLib Resources
Getting Experience, Jobs
Comparing Sources

Home
Readings
Essential Sources
Subject Databases
Database Evaluation
Finding U.S. News
Ready Reference
PubLib Resources
Getting Experience, Jobs
Comparing Sources

Some articles on this reading list are required and some are supplemental (not required, but read them if you are interested in the topic). They are designed to complement the work we are doing in class and familiarize you with the library literature for reference services and sources.
Some links, call numbers, etc. will change over the semester, and some readings may be added. These will be marked updated or new

January Readings | February Readings | March Readings | April Readings

Read for Next Week

Read by: 05.07.18. Reference Services (Required):

Bandyopadhyay, Aditi and Mary Kate Boyd-Byrnes. “Is the Need for Mediated Reference Service in Academic Libraries Fading Away in the Digital Environment?.” Reference Services Review, vol. 44, 2016, pp. 596-626.
Questions
- What does mediated reference mean?
- IS it still important in the “digital environment”?
LaRue, James. “Public Library Reference Work in 2017.” Public Libraries, vol. 56, 2017, pp. 15-19.
Questions
- What do you see now that you didn’t see in January?
- What makes more sense now?
- What additional questions do you have about his article?
Schwartz, Meredith. “Top Skills for Tomorrow’s Librarians.” Library Journal, vol. 141, 2016, pp. 38-39.
Questions
- Which do you have already?
- Think of a skill you enhanced in this class. How did that skill change?

Post to Sakai answering one (or more) of these questions.

April Readings

Readings for April, 2018

Read by these by April 2, 2018.

Public Libraries (Required):

Charlotte Mecklenburg Library. "What Does the Library Mean to You?" 2015. (video)
EBSCO Information Services. "NoveList Plus.” 2016.
Welch, Lynne and Laurel Tarulli. “RA Training: Getting Started with Readers’ Advisory.” Reference & User Services Quarterly, vol. 52, 2013, pp. 191-96. Access from Library, Information Science & Technology Abstracts.

Question: Jennifer Brannen will talk to us about RA. Prepare one question for Jennifer based on the readings for Public Libraries.

Outreach (Required):

Agosto, Denise E. “Hey! The Library Is Kind of Awesome! Current Trends in US Public Library Services for Teens.” Public Libraries, vol. 55, 2016, pp. 30-39. Access from Library, Information Science & Technology Abstracts.
Lawrimore, Erin. “Shoestring Social Media: Building a Social Media Presence for UNCG's Special Collections and University Archives.” North Carolina Libraries (Online), vol. 75, 2017, pp. 10-16. Access from Library & Information Science Source.
O'Connor, Lisa and Kacy Lundstrom. “The Impact of Social Marketing Strategies on the Information Seeking Behaviors of College Students.” Reference & User Services Quarterly, vol. 50, 2011, pp. 351-65. Access from Library & Information Science Source.

Question: Is outreach necessary? Why or why not?

Serving the Homeless (Required):

Hoffmann, Fritz. "Public Library Portraits of California's Homeless | Proof.” 2015.
Moreheart, Phil. “Newsmaker: Emilio Estevez Actor and Filmmaker Tackles the Library Response to Homelessness.” American Libraries, 2018, p. Record Type: Article. Access

Question: what surprised you about these readings?

Serving the Military

Academic (Teddy, Hannah, Hayley, Jesse, Morgan, Ayla, Daniel)):
Mills, Chloe Persian et al. “Student Veterans and the Academic Library.” Reference Services Review, vol. 43, 2015, pp. 262-79. Access from Library & Information Science Source.

Public (Kate, Kathryn, Meg, Rachel, Lauren, Courtney)):
Taft, Jennifer and Cynthia Olney. “Library Services for the "New Normal" of Military Families.” Public Libraries, vol. 53, 2014, pp. 28-33. Access from Library & Information Science Source.

Be prepared to explain the services provided to military members & veterans in the academic / public library articles to your classmates.

Read by: 04.09.18. Comparing Sources (Required):

Asher, Andrew D. et al. “Paths of Discovery: Comparing the Search Effectiveness of EBSCO Discovery Service, Summon, Google Scholar, and Conventional Library Resources.” College & Research Libraries, vol. 74, 2013, pp. 464-88. Access from Library & Information Science Source.
Brown, Christopher. “Google Scholar.” Charleston Advisor, vol. 19, 2017, pp. 31-34. Access from Ingenta.
Goodwin, Cathy. “Web of Science.” Charleston Advisor, vol. 16, 2014, pp. 55-61. Access from Ingenta.
Google. "How to Search on Google.” Read all the help files on this page, from How to search, Search operators ... through Google search results page.
Reidsma, Matthew. "Algorithmic Bias in Library Discovery Systems.” 2016.

Questions & Activity

After you read the above articles, search the FIVE databases on the Comparing Databases tab

Search each of these databases for:

Your Topic (honeybees, horror, peanut butter, eg).
Your Topic Guide Topic and your topic guide patron group (diverse YA literature; silent films; midwifery).

Consider:

Would you recommend this database for YourTopic?
Would you recommend this database for your Guide's patron group?
Why or why not?

Readings & Resources for Topic Guides

new Dobbs, Aaron W. et al. Read chapter 14 ”Showcase of Exceptional LibGuides" in Using LibGuides to Enhance Library Services: A LITA Guide, ALA TECHSOURCE, An imprint of the American Library Association, 2013, pp. 253-90. Great ideas -- worth flipping through!

Arnold, Sarah. “Using LibGuides” guide. https://guides.lib.unc.edu/usinglibguides.
Duncan, Vicky et al. "Implementing LibGuides 2: An Academic Case Study." Journal of Electronic Resources Librarianship, vol. 27, 2015, pp. 248-58. Access from Library & Information Science Source.
READ ME! (any version, any edition) Krug, Steve. Don't Make Me Think, Revisited: A Common Sense Approach to Web Usability. New Riders, 2014. Browse and become familiar with good website design.
Pernice, Kara. "F-Shaped Pattern of Reading on the Web: Misunderstood, but Still Relevant (Even on Mobile)." 2017 Access from Nielsen Norman Group. See also the 3-minute video on the F-Pattern on this website..
Usability.gov. "Writing for the Web." Access from Usability.gov.

Read by: 04.16.18. Assessment (Required):

Arnott, Jen. "Sharing with All: Accessibility and Historical Resources," blog post at A Modern Hypatia. 2018.
Côté, Maryvon et al. “Do You Want to Chat? Reevaluating Organization of Virtual Reference Service at an Academic Library.” Reference & User Services Quarterly, vol. 56, 2016, pp. 36-46.
Hernon, Peter and Charles R. McClure. “Unobtrusive Reference Testing: The 55 Percent Rule.” Library Journal, vol. 111, 1986, pp. 37-41.
Saar, Michael and Helena Arthur-Okor. “Reference Services for the Deaf and Hard of Hearing.” Reference Services Review, vol. 41, 2013, pp. 434-52.

Required - Academic (Courtney, Jesse, Lauren, Meg, Rachel, Kate):

Swoger, Bonnie J. M. “Closing the Assessment Loop Using Pre- and Post-Assessment.” Reference Services Review, vol. 39, 2011, pp. 244-59.

Required - Archives (Ayla, Daniel, Teddy, Hannah, Hayley, Katie, Morgan):

Battley, Belinda and Alicia Wright. “Finding and Addressing the Gaps: Two Evaluations of Archival Reference Services.” Journal of Archival Organization, vol. 10, 2012, pp. 107-36.

Questions

What were some of the questions posed by the researchers?
- Asked of patrons.
- Asked of librarians / services.
What surprised you about the responses?

Read / watch by: 04.16.18. Serving People with Disabilities (Required):

Mulliken, Adina. ““There Is Nothing Inherently Mysterious About Assistive Technology”: A Qualitative Study About Blind User Experiences in US Academic Libraries.” Reference & User Services Quarterly, vol. 57, 2017,
Ontario Library Association. "Assistive Technology in the Library.” 2010.
---. "Accessible Library Service for a Person Who Is Deaf or Hard of Hearing.” 2010.
---. "Understanding the Diversity of Library Customer Needs.” 2010.
Tennessee Disability Coalition. "Disability Etiquette: Engaging People with Disabilities.” 2015.
UNC-TV. "NC Library for the Blind.” 2016.

Questions

One of Saar's questions in “Reference Services for the Deaf and Hard of Hearing” is "What do you think library staff should know about communicating with Deaf and Hard of Hearing students?"
What do you think patrons in the videos for serving people with disabilities would like librarians to know?

Read by: 04.23.18. Ethics (Required):

Carpenter, Zoe. “Librarians Versus the NSA.” the Nation, vol. 300, 2015.
Cassell, Kay Ann and Uma Hiremath. Read chapter 18 ”Ethics in Reference" in Reference and Information Services : An Introduction, American Library Association, 2013, pp. 371-84. https://catalog.lib.unc.edu/catalog/UNCb7292842. on reserve at SILS. Z711 .C355 2013.
Rogers, Jenica. “An Open Letter to My Community.” Attempting Elegance (blog), 2016,

Questions:

Why are we neutral?
Why do we protect patrons' privacy?

Read by: 04.23.18. Government Documents (Required):

Lopresti, Robert. Read chapter 7 ”Government Sources" in The Research Process: Strategies for Undergraduate Students, 2016, http://cedar.wwu.edu/research_process/7.
Smith, Margaret et al. “Understanding Academic Patrons' Data Needs through Virtual Reference Transcripts: Preliminary Findings from New York University Libraries.” IASSIST Quarterly, vol. 40, 2016, pp. 20-26.

Questions:

How would you answer patron questions in the Smith article?

January Readings

Readings for January, 2018

Read by: 01.22.18. Finding Books in Libraries (Required):

Upson, Matt et al. Read chapter 2 ”How Information Is Organized and Found : The Basics" in Information Now : A Graphic Guide to Student Research, University of Chicago Press, 2015, pp. 25-37. https://ares.lib.unc.edu/ares/ares.dll/plink?14406F82. in Sakai & on reserve at SILS. ZA3075 .U67 2015.
---. Read chapter 3 ”Searching and Library Catalogs : Understanding the Hunt for Information" in Information Now : A Graphic Guide to Student Research, University of Chicago Press, pp. 39-52. https://ares.lib.unc.edu/ares/ares.dll/plink?14407077. in Sakai & on reserve at SILS. ZA3075 .U67 2015.

Questions:

What did you already know about finding books in libraries?
What was new to you?
Have you learned / implemented any changes in your searching since reading these chapters?

Read by: 01.22.18. Reference Services (Required):

Association for Library Service to Children. "New Competencies for Librarians Serving Children in Public Libraries." 2015 Access from State Library of North Carolina at http://statelibrarync.org/ldblog/2015/11/09/new-competencies-for-librarians-serving-children-in-public-libraries/.
RSS Management of Reference Committee, Reference User Services Association. "Guidelines for Behavioral Performance of Reference and Information Service Providers." 2013 Access from ALA website at http://www.ala.org/rusa/resources/guidelines/guidelinesbehavioral.
LaRue, James. "Public Library Reference Work in 2017." Public Libraries, vol. 56, 2017, pp. 15-19. Access from Library & Information Science Source at https://auth.lib.unc.edu/ezproxy_auth.php?url=https://search.ebscohost.com/login.aspx?direct=true&db=lls&AN=122883070&site=ehost-live&scope=site.

How do these readings relate to your ...

prior experience with libraries, in work or as a patron?
prior (or current)library or other public service work?
prior (or current) SILS or other classes?

Read by: 01.29.18. Evaluating Sources (Required):

Each student will read a "Database Review." column in an issue of Library Journal, 2016-17. Issues will be handed out in class.
Bell, Suzanne S. Read chapter 12 (4th ed); [11 in 3d ed] ”Evaluating Databases" in Librarian's Guide to Online Searching, Libraries Unlimited, 2015, pp. 253-68(4th ed); [35-50 in 3d ed]. on reserve at SILS. ZA4460 .B45 2015.

Questions:

Reread the Library Journal review after you read the Bell chapter. Did the LJ review follow Bell's recommendations? In what ways? In what ways did the actual database review differ from Bell?
Be prepared to talk about one or another of the databases reviewed in your edition of Library Journal.

February Readings

Readings for February, 2018

Read by: 02.05.18. Providing Reference (Required):

Brown, Stephanie W. "The Reference Interview: Theories and Practice." Library Philosophy and Practice, 2008, Access at http://www.webpages.uidaho.edu/~mbolin/willenbrown.htm.
Ross, Catherine Sheldrick, Kirsti Nilsen and Patricia Dewdney. Read chapter 1 ”Conducting an Effective Reference Interview" in Conducting the Reference Interview : A How-to-Do-It Manual for Librarians, Neal-Schuman, 2009, pp. 1-37. https://catalog.lib.unc.edu/catalog/UNCb6248874 . On reserve at SILS. Z711 .R64 2009..
Stevens, Christy R. "Reference Reviewed and Re-Envisioned: Revamping Librarian and Desk-Centric Services with LibStARs and LibAnswers." Journal of Academic Librarianship, vol. 39, 2013, pp. 202-14. Access from Library and Information Science Abstracts (LISA) at http://libproxy.lib.unc.edu/login?url=https://search.proquest.com/docview/1429835736?accountid=14244. Read especially the Literature Review.

Questions:

Two of these articles are about academic libraries. How do the results apply to other types? Public libraries? Special libraries? Archives?
YOU are the cohort who could be trained as LibStARS. What do you think of the program?
Name one benefit and one drawback from the article or your experience.
Why bother with a reference interview?

(Useful but not required):

Lewter, Brandon and Steven Profit. "Talk Back with Yik Yak? Exploring User Engagement Via Anonymous Social Media in an Academic Library." Journal of Web Librarianship, 2017, pp. 1-14. Access at http://libproxy.lib.unc.edu/login?url=https://doi.org/10.1080/19322909.2017.1406835.

Read by: 02.05.18. How to Search (Required):

Bell, Suzanne S.. Read chapter 2 ”Database Structure for Everyone" in Librarian's Guide to Online Searching, Libraries Unlimited, 2015, pp. 9-26. on reserve at SILS. ZA4460 .B45 2015.
---. Read chapter 3 ”The Searcher's Toolkit: Part 1" in Librarian's Guide to Online Searching, Libraries Unlimited, 2015, pp. 27-48. on reserve at SILS. ZA4460 .B45 2015.
Loftis, Elsa. "Information Literacy: Search Strategies (entire section).” 2015. Access from https://www.lynda.com/Higher-Education-tutorials/Identifying-your-information-needs/368046/420117-4.html?org=unc.edu.
Upson, Matt et al. Read chapter 4 ”Journals & Databases" in Information Now : A Graphic Guide to Student Research, University of Chicago Press, 2015, pp. 55-68. on reserve at SILS. ZA3075 .U67 2015.

Questions:

Why do you think it's important to know about records, fields, and indexes?
Was there something that so excited you that you wanted to try it immediately? What?
Draw a Venn diagram for a recent search for this or another class. Be prepared to talk about it in class.

Read by: 02.12.18. Newspapers (Required):

Dilevko, Juris and Elizabeth Dolan. "Reference Work and the Value of Reading Newspapers." Reference & User Services Quarterly, vol. 39, 1999, pp. 71-81. Access from ProQuest Education Journals at http://libproxy.lib.unc.edu/login?url=https://search.proquest.com/docview/217916669?accountid=14244.
Sabelhaus, Linda and Michelle Cawley. "Challenging Traditional Methods." Online Searcher, vol. 37, 2013, pp. 10-14. Access from Library & Information Science Source at https://auth-lib-unc-edu.libproxy.lib.unc.edu/ezproxy_auth.php?url=http://search.ebscohost.com.libproxy.lib.unc.edu/login.aspx?direct=true&db=lls&AN=86149970&site=ehost-live&scope=site.

Questions

Consider the Dilevko article. What are some examples of the news you should keep up with? Consider your ... current library, goal library, other needs?
Make a Venn diagram of Sabelhaus/Cawley’s search string. What did the search operators mean?
What do Sabelhaus/Cawley mean by “overlap” in LexisNexis and Factiva?

Read by: 02.12.18. Searching Newspapers (Required):

LexisNexis® Communities. "Boolean Searching [in] Lexisnexis Academic." Access from LexisNexis at http://www.lexisnexis.com/communities/academic/w/wiki/56.boolean-searching.aspx.
NewsBank. "How To: Use America's News." 2014 Access from NewsBank at https://www.youtube.com/watch?v=tc95VjpPRPU&list=PLrqr8VsLwornSvn7QixrtDsj_6BG6rZLI&index=3.
---. "How To: Browse the Database." 2014 Access from NewsBank at https://www.youtube.com/watch?v=r5w5ZEB2dHI&list=PLrqr8VsLwornSvn7QixrtDsj_6BG6rZLI&index=5.
---. "Examples: How Boolean Operators Impact Search Results." 2014 Access from NewsBank at https://www.youtube.com/watch?v=cmUG42ksmAc&list=PLrqr8VsLwornSvn7QixrtDsj_6BG6rZLI&index=9.
---. "How To: Search Using Proximity Operators." 2014 Access from NewsBank at https://www.youtube.com/watch?v=ZmRSzviDv5k&index=18&list=PLrqr8VsLwornSvn7QixrtDsj_6BG6rZLI.
---. "How To: Select a Search Field." 2014 Access from NewsBank at https://www.youtube.com/watch?v=ayOs9SBsz0k&list=PLrqr8VsLwornSvn7QixrtDsj_6BG6rZLI&index=20.
---. "How To: View Your Activity History." 2014 Access from NewsBank at https://www.youtube.com/watch?v=ssoeaySDHEI&index=23&list=PLrqr8VsLwornSvn7QixrtDsj_6BG6rZLI.
ProQuest. "Searchable Fields [in] Proquest Newsstand." 2016 Access from ProQuest at http://proquest.libguides.com/newsstand/fields.

Read by: 02.19.18. Chat Reference (Required):

Fuller, Kate and Nancy H. Dryden. "Chat Reference Analysis to Determine Accuracy and Staffing Needs at One Academic Library." Internet Reference Services Quarterly, vol. 20, 2015, pp. 163-81. Access from Library & Information Science Source at https://auth.lib.unc.edu/ezproxy_auth.php?url=https://search.ebscohost.com/login.aspx?direct=true&db=lih&AN=111968120&site=ehost-live&scope=site.
Radford, Marie L. "Encountering Virtual Users: A Qualitative Investigation of Interpersonal Communication in Chat Reference." Journal of the American Society for Information Science and Technology, vol. 57, 2006, pp. 1046-59. Access from Library, Information Science & Technology Abstracts at https://auth.lib.unc.edu/ezproxy_auth.php?url=https://search.ebscohost.com/login.aspx?direct=true&db=buh&AN=20916967&site=ehost-live&scope=site.

Questions:

What types of "relationship building" does Radford discuss?
Which of these relationship building traits appeals to you? Why?
Which relationship building trait surprised you? Why?
What types of reference encounters do Fuller & Dryden describe?

Read at least one of the following, based on your interest.

Academic (Teddy, Hannah, Hayley, Jesse):

Mungin, Michael. "Stats Don't Tell the Whole Story: Using Qualitative Data Analysis of Chat Reference Transcripts to Assess and Improve Services." Journal of Library & Information Services in Distance Learning, vol. 11, 2017, pp. 25-36. Access from Library, Information Science & Technology Abstracts at http://www.tandfonline.com.libproxy.lib.unc.edu/doi/pdf/10.1080/1533290X.2016.1223965?needAccess=true.

Archives (Morgan, Ayla, Daniel, Lauren, Courtney):

Shakeri, Sedigheh et al. "Comparison of Traditional and Digital Reference Questions and Responses at the National Library and Archives of I.R. Of Iran (NLAI)." Reference & User Services Quarterly, vol. 52, 2012, pp. 136-44. Access from Library, Information Science & Technology Abstracts at https://auth-lib-unc-edu.libproxy.lib.unc.edu/ezproxy_auth.php?url=http://search.ebscohost.com.libproxy.lib.unc.edu/login.aspx?direct=true&db=lls&AN=84747604&site=ehost-live&scope=site.

Public (Kate, Kathryn, Meg, Rachel):

Ward, Joyce and Patricia Barbier. "Best Practices in Chat Reference Used by Florida's Ask a Librarian Virtual Reference Librarians." The Reference Librarian, vol. 51, 2009, pp. 53-68. Access from Taylor & Francis at http://www.tandfonline.com.libproxy.lib.unc.edu/doi/pdf/10.1080/02763870903361854?needAccess=true.

Questions:

Who are the users in the article you read?
What are the question types for that library?
Can you determine if any relationship factors (see Radford, above) were used in the chat reference encounters?

Read by: 02.19.18. Advanced Searching (Required):

Bell, Suzanne S. Read chapter 4 ”The Searcher's Toolkit: Part 2" in Librarian's Guide to Online Searching, Libraries Unlimited, 2015, pp. 49-62. on reserve at SILS. ZA4460 .B45 2015.
McCutcheon, Sevim. "Keyword Vs Controlled Vocabulary Searching: The One with the Most Tools Wins." Indexer, vol. 27, 2009, pp. 62-65. Access at https://auth.lib.unc.edu/ezproxy_auth.php?url=https://search.ebscohost.com/login.aspx?direct=true&db=lih&AN=40416795&site=ehost-live&scope=site.

Questions:

Was there something that so excited you that you wanted to try it immediately? What?
Consider a recent search for this or another class. Recall the search terms.
- Redo the search in a database we've discussed in class.
- Look at the controlled vocabulary terms for some relevant articles. What's the difference?

Read by: 02.26.18. Instruction:

Required, all

ACRL Board. "Framework for Information Literacy for Higher Education." 2016 Access at http://www.ala.org/acrl/standards/ilframework. Read especially the section Searching as Strategic Exploration.
Malkmus, Doris. "'Old Stuff' for New Teaching Methods: Outreach to History Faculty Teaching with Primary Sources." Portal: Libraries and the Academy, vol. 10, 2010, pp. 413-35. Access from Library and Information Science Abstracts (LISA) at http://libproxy.lib.unc.edu/login?url=https://search.proquest.com/docview/839636959?accountid=14244.

Questions:

In the "Framework," read especially the section Searching as Strategic Exploration. Consider:
- Which of the knowledge practices are you experiencing in this class? How?
- Which of the dispositions are you experiencing in this class? How?
Malkmus talks about knowing your faculty. How does that apply in an academic library setting? What about a public library or an archive?

Academic Libraries. Teddy, Hannah, Hayley, Jesse,Morgan, Ayla, Daniel:

Cook, Dani Brecher and Kevin Michael Klipfel. "How Do Our Students Learn?" Reference & User Services Quarterly, vol. 55, 2015, pp. 34-41. Access from Library, Information Science & Technology Abstracts at https://auth.lib.unc.edu/ezproxy_auth.php?url=https://search.ebscohost.com/login.aspx?direct=true&db=lih&AN=110350329&site=ehost-live&scope=site.

Public Libraries. Kate, Kathryn, Meg, Rachel, Lauren, Courtney:

Witteveen, April. "Lifelong Literacy." Library Journal, vol. 143, 2017, pp. 20-23. Access from Library, Information Science & Technology Abstracts at https://auth.lib.unc.edu/ezproxy_auth.php?url=https://search.ebscohost.com/login.aspx?direct=true&db=lih&AN=123953260&site=ehost-live&scope=site.

Questions:

Cook asks: "How can I teach this material to students so that it best facilitates their retention of the information being presented?" What are some of her recommendations? Which of these had you seen before? Which were new to you?
Witteveen discusses various kinds of literacy that can be addressed in a public library. What are they? Which of these had you seen before? Which were new to you?

Read by: 02.26.18. Database Review (required):

Bell, Suzanne S. Read chapter 12 ”Teaching Other People About Databases" in Librarian's Guide to Online Searching, Libraries Unlimited, 2015, pp. 251-67. on reserve at SILS. ZA4460 .B45 2015.
Vrontikis, Petrula. "Running a Design Business: Presentation Skills." 2013 Access from Lynda.com at https://www.lynda.com/Design-Business-tutorials/Running-Design-Business-Presentation-Skills/124071-2.html?org=unc.edu. Watch especially segments entitled: “Understanding timing;” “Presentation styles and storytelling;” “Tips for design and delivery of presentations;” and “Coping with nervousness.”

Questions:

What are some of Bell's teaching principles? How might they apply to your short database evaluation presentation?
Do you prefer to learn from a video like Lynda or from reading a chapter like Bell? Is this true in every situation or just some? Consider some examples.

March Readings

Readings for March, 2018

Read by: 03.05.18. Serving People of Color (All (Required)):

Aaronberg, Melissa. "A Cross Cultural Framework: Implications for Improving the Academic Library Experience for East Asian Students." Endnotes, vol. 8, 2017, pp. 36-45. Access from Library & Information Science Source at https://auth.lib.unc.edu/ezproxy_auth.php?url=https://search.ebscohost.com/login.aspx?direct=true&db=lls&AN=124500980&site=ehost-live&scope=site.
Association of College Research Libraries. "Diversity Standards: Cultural Competency for Academic Libraries." 2012 Access from American Library Association at http://www.ala.org/acrl/standards/diversity.
Tonin, Mirco. "Do Librarians Discriminate?" Library Journal, vol. 143, 2018, pp. 16-17. Access from Library & Information Science Source (LISS) at https://auth.lib.unc.edu/ezproxy_auth.php?url=https://search.ebscohost.com/login.aspx?direct=true&db=lls&AN=127046165&site=ehost-live&scope=site.

Ayla & Morgan:

Richey, Nancy. "Genealogy Gems: Beginning African American Research." Kentucky Libraries, vol. 77, 2013, pp. 33-35. Access from Library & Information Science Source at https://auth.lib.unc.edu/ezproxy_auth.php?url=https://search.ebscohost.com/login.aspx?direct=true&db=lih&AN=85404260&site=ehost-live&scope=site.

Courtney & Katie Herring:

Townsend, Regina. "A Divine Collaboration: Partnering with Historically Black Greek Letter Organizations for Teen Engagement: Inspiring Activism through Service." Young Adult Library Services, vol. 16, 2018, pp. 23-25. Access from Library & Information Science Source at https://auth.lib.unc.edu/ezproxy_auth.php?url=https://search.ebscohost.com/login.aspx?direct=true&db=lls&AN=127597712&site=ehost-live&scope=site.

Daniel & Meg:

Ruhlmann, Ellyn. "Connecting Latinos with Libraries : Two Success Stories." American Libraries, vol. 45, 2014, pp. 37-39. Access from Library & Information Science Source (LISS) at https://auth.lib.unc.edu/ezproxy_auth.php?url=https://search.ebscohost.com/login.aspx?direct=true&db=lls&AN=95830658&site=ehost-live&scope=site AND https://auth.lib.unc.edu/ezproxy_auth.php?url=https://search.ebscohost.com/login.aspx?direct=true&db=lls&AN=95830659&site=ehost-live&scope=site.

Lauren, Hayley, & Kate Hermann:

Long, Dallas. "Latino Students' Perceptions of the Academic Library." Journal of Academic Librarianship, vol. 37, 2011, pp. 504-11. Access from ScienceDirect at http://www.sciencedirect.com.libproxy.lib.unc.edu/science/article/pii/S0099133311001613.

Rachel & Jesse:

Jacobson, Linda. "A Bridge to Literacy." School Library Journal, vol. 61, 2015, pp. 28-33. Access from Library & Information Science Source at https://auth.lib.unc.edu/ezproxy_auth.php?url=https://search.ebscohost.com/login.aspx?direct=true&db=lls&AN=110642709&site=ehost-live&scope=site.

Teddy & Hannah:

Whitmire, Ethelene. "Cultural Diversity and Undergraduates' Academic Library Use." Journal of Academic Librarianship, vol. 29, 2003, pp. 148-61. Access from Library & Information Science Source at https://auth-lib-unc-edu.libproxy.lib.unc.edu/ezproxy_auth.php?url=http://search.ebscohost.com.libproxy.lib.unc.edu/login.aspx?direct=true&db=lls&AN=502903810&site=ehost-live&scope=site.

Questions for all. In the Aaronberg article AND in your assigned article:

Name three characteristics of the patron group described in the article.
Name one way the article or service relates to ACRL Diversity Standards.
Name one issue that your library could / did incorporate the ACRL Diversity Standards into its work.

Read by: 03.05.18. Print Sources (Required). All in Reference and Information Services : An Introduction, on reserve Z711 .C355 2013.

Read chapter 6 ”Answering Questions That Require Handy Facts: Ready Reference," pp. 101-14.
Read chapter 7 ”Answering Questions About Words: Dictionaries," pp. 121-33.
Read chapter 17 ”Selecting & Evaluating Reference Materials," pp. 361-64.

Read by: 03.19.18. Consultations (Required):

Martin, Pamela N. and Lezlie Park. "Reference Desk Consultation Assignment: An Exploratory Study of Students' Perceptions of Reference Service." Reference & User Services Quarterly, vol. 49, 2010, pp. 333-40. Access from Library, Information Science & Technology Abstracts at http://search.ebscohost.com.libproxy.lib.unc.edu/login.aspx?direct=true&db=lih&AN=51203278&site=ehost-live&scope=site.

Questions:

How did the authors "incentivize" meeting with a librarian?
Did the students think the appointments were useful?
What do you think of this approach?

Read by: 03.19.18. Creating Guides (see above):

Questions:

What is the purpose of a guide? (see Duncan)
How can LibGuides or topic guides be used beyond an academic setting - ie, archives, public libraries, etc.?
Have you experienced LibGuides beyond this class?
Start to think about a guide you could create - for any topic, any situation, any type of library.

Read by: 03.26.18. Challenging Situations (Required):

NOTE: these articles describe challenging situations, some of which might be difficult to read.

Ford, Anne. "Saving Lives in the Stacks." American Libraries, June 2017, Access at https://americanlibrariesmagazine.org/2017/06/21/saving-lives-in-the-stacks/ .
----. "Stop Sexual Harassment in Your Library: Protecting Librarians from Inappropriate Patrons." American Libraries, November 2017, Access at https://americanlibrariesmagazine.org/2017/11/01/stop-sexual-harassment-your-library/.
Shuler, Sherianne and Nathan Morgan. "Emotional Labor in the Academic Library: When Being Friendly Feels Like Work." The Reference Librarian, vol. 54, 2013, pp. 118-33. Access from Library, Information Science & Technology Abstracts at http://libproxy.lib.unc.edu/login?url=https://search.ebscohost.com/login.aspx?direct=true&db=lih&AN=86729257&site=ehost-live&scope=site.

Public Libraries. Kate, Kathryn, Meg, Rachel, Lauren, Courtney:

Slavick, Steven. "Problem Situations, Not Problem Patrons." Public Libraries, vol. 48, 2009, pp. 38-42. Access from Library, Information Science & Technology Abstracts at https://auth.lib.unc.edu/ezproxy_auth.php?url=https://search.ebscohost.com/login.aspx?direct=true&db=lls&AN=502989362&site=ehost-live&scope=site.

Academic Libraries. Teddy, Hannah, Hayley, Jesse, Morgan, Ayla, Daniel:

Dyszlewski, Nicole, Kristen Moore, and Genevieve Tung. "Managing Disruptive Patron Behavior in Law Libraries: A Grey Paper." Law Library Journal, vol. 107, 2015, pp. 491-542. Access from Library & Information Science Source at http://libproxy.lib.unc.edu/login?url=https://search.ebscohost.com/login.aspx?direct=true&db=lls&AN=112021623&site=ehost-live&scope=site.

Questions

Scott Bonner, library director of the Ferguson, MO Public Library “opened its branches to the district’s teachers, allowing them to set up activities and instruction for students in the library” shortly after the shooting death of Michael Brown, saying that’s what libraries do. It’s become a hashtag, #WhatLibrariesDo. (cite: Peet, Lisa. Ferguson Library Provides Calm Refuge for a Torn Community, Library Journal November 25, 2014)

How does this ethos apply to the articles you read?
What kind of patron problems do they talk about?
What are some of the solutions?
What are some of the challenges?

Consider these questions for all articles. In addition, be prepared to explain the problems & solutions in the academic / public library articles to your classmates.

Read by: 03.26.18. LibGuides Training (Required)