INLS 501: Information Resources and Services: Readings, Spring 2024

Vocational Awe

• Ettarh, Fobazi. “Vocational Awe and Librarianship: The Lies We Tell Ourselves” In the Library with the Lead Pipe. 2018.
  • Related, optional video: Fobazi Ettarh, “Imagining a New Normal: Decolonizing Vocational Awe.” LAUNC-CH Conference 2021.
  • Jensen, Kelly. "Trauma, Book Bans, and Libraries" Literary Activism substack. 01/16/24.
  • All clear at Durham [County] Library following reported bomb threat. WRAL. 04/13/24. [CW: threat related to LGBTQ+ programming; no one was injured]
    
    Questions
  • • How does Ettarh define vocational awe?
    • How does it manifest?
    • The Jensen article & WRAL piece are also depressing. Is there anything in the Ettarh article that is helpful? How can we take care as library workers?

Library Joy!

Think of something from class or your library relating to service that brings you joy! 

Post a LibraryJoy item to jamboard. Motivated (in part) by Mychal’s TikTok & video

Search

• Return to YourSearchTermLinks to an external site. on the jamboard. Consider why Prof. Brown asked you to develop this term. Is having a search term useful? Is YOUR search term useful? Why or why not.
• Review the resources we've discussed at https://guides.lib.unc.edu/inls501-brown/databasesLinks to an external site.. 
  • What's one that you like now that you didn't know about before this semester? 
  • Which one is your current favorite?
  • What's one useful search tip or trick that you learned this semester?

Serving Patrons with Disabilities

• READ: Mulliken, Adina. ““There Is Nothing Inherently Mysterious About Assistive Technology”: A Qualitative Study About Blind User Experiences in US Academic LibrariesLinks to an external site..” Reference & User Services Quarterly, vol. 57, 2017.
• READ: Saar, Michael and Helena Arthur-Okor. “Reference Services for the Deaf and Hard of Hearing.Links to an external site.” Reference Services Review, vol. 41, 2013, pp. 434-52.
• WATCH: Ontario Library Association. "Assistive Technology in the Library.” Links to an external site.2010.
• ---. "Accessible Library Service for a Person Who Is Deaf or Hard of Hearing.”Links to an external site.2010.
• ---. "Understanding the Diversity of Library Customer Needs.”Links to an external site.2010.
• WATCH: UNC-TV. "NC Library for the Blind.”Links to an external site.2016.

Questions

• What surprised you about these readings/videos?
• Answer this question for patrons in the Milliken and Saar articles:
  • "What do you think library staff should know about communicating with students?"
  • What do you think patrons in the videos for serving people with disabilities would like librarians to know?

• What reference techniques do you see demonstrated in the videos?
  • What techniques should have been used?

Book Challenges

• Jensen, Kelly. "Queer In A Time of Book BanningLinks to an external site.." Literary Activism substack. 11/14/23.
  • -- "Celebrate the Right to Read with StickersLinks to an external site." (+ Action). Literary Activism substack. 04/01/24.
• Oltmann, Shannon. The Fight Against Book Bans (Niche Academy Webinar)Links to an external site.. Made available through the State Library of N.C., 2023.

Two Examples in N.C. (read at least one)

• Hui, T. Keung. "Moms for Liberty files 189 Wake book challenges in past weekLinks to an external site.." News & Observer, 12 June 2023, NewsBank: America's News. 
• Doss, Ann H. "CMS panel removes one challenged book despite popularity, keeps two despite sexual contentLinks to an external site.." WFAE 90.7 (Charlotte NPR)., 31 Oct. 2023. 

Questions:

• • How can you apply the reference interview to patron concerns about books, displays, or other materials available in library?
  • What policies does Oltmann suggest (in her webinar) that the library have available?

Extra Resources

Shannon M. Oltmann (2023) The Fight Against Book Bans : Perspectives From the Field.Links to an external site. New York: Bloomsbury Libraries Unlimited (as an ebook).

Assessment

• Hernon, Peter and Charles R. McClure. “Unobtrusive Reference Testing: The 55 Percent RuleLinks to an external site..” Library Journal, vol. 111, 1986, pp. 37-41. 
• Mawhinney, Tara, & Sandy Hervieux. "Dissonance between Perceptions and Use of Virtual Reference MethodsLinks to an external site.." College & Research Libraries, 83.3 (2022): 503. 
• Swoger, Bonnie J. M. “Closing the Assessment Loop Using Pre- and Post-AssessmentLinks to an external site..” Reference Services Review, vol. 39, 2011, pp. 244-59. 

Questions

• Let's talk about the 5 Ws, How, and What's missing in these three articles about assessment.
• Each of these articles uses a different type of assessment to measure a different type of library service.
  • What are some of the types of assessment used?
  • What are some of the types of services assessed?
• How does the reference interview affect the effectiveness of reference service in the Hernon & Mawhinney articles?
• How is "instruction" defined in these articles?
• Based on what you've read, what reference method do you think is most effective? (chat, in-person, email)
  • What does "effective" mean?

Libraries & traditionally underrepresented patrons

• Bladek, Marta. “Latino Students and the Academic Library: A Primer for ActionLinks to an external site..” The Journal of Academic Librarianship, vol. 45, no. 1, Jan. 2019, pp. 50–57.
• Chapman, Joyce; Daly, Emily, et al. Understanding the experiences and needs of Black students at Duke. Download from DukeSpace repositoryLinks to an external site.. White paper, 2020. Read especially pp. 1-27.
• Overbey, Tracey and Amanda Folk. "Chapter 3: Public LibrariesLinks to an external site.." In Narratives of (dis)enfranchisement : Reckoning with the History of Libraries and the Black and African American Experience. ALA Editions, 2022.

Questions

• Given the historical segregation in public libraries, what are ways to build/maintain trust with historically excluded populations?
  • Consider specifically items from this class such as programming, the reference interview, instruction, and outreach, in addition to other areas
• Chapman, et al describe a “wall of white men” in one of their libraries. Have you noticed similar  “concealed stories” at UNC Libraries? at your undergraduate library? at your place of work? How might this be modified to be more welcoming?
• The Bladek & Chapman articles are about academic library services. What elements of service were familiar from class discussions? Which elements were new to you? 

  For Further Information (optional)

  • Panel Discussion including Emily Daly, Tracey Overbey, and Amanda Folk: Amplifying Voices: Research On Black & African American Student Experiences In Academic LibrariesLinks to an external site. on YouTube from NC LIVE, 11/02/23. This video does not discuss their findings in detail, but if you are interested in conducting similar research at SILS or beyond, this would be good to watch.
  • American Library Association & Association of Research Libraries. "Cultural Proficiencies for Racial Equity: A FrameworkLinks to an external site.." 2022.
  • Brook, Freeda, et al. (2015) “In Pursuit of Antiracist Social Justice: Denaturalizing Whiteness in the Academic LibraryLinks to an external site.”. Library Trends.
  • Cronquist, Michelle and Tanesa King. "All in a Day's Work: Making Subjects InclusiveLinks to an external site., (pdf)" OLAC Newsletter, pp. 13-16. Dec. 2023.
  • Figueroa, Monica, and Kristan Shawgo. “‘You Can’t Read Your Way out of Racism’: Creating Anti-Racist Action out of Education in an Academic Library.” Reference Services Review, Jan. 2021. https://cdr.lib.unc.edu/downloads/Links to an external site.k643bb16hLinks to an external site. (pdf will download).
  • Freeman, Jr. Rodney E. and John Chrastka, et al. Live Chat - "Are You a Librarian: The Untold Story of Black Librarians" DocumentaryLinks to an external site.. (on YouTube)
  • [UNC] University Libraries 21 Day Equity Challenge Syllabus. https://go.unc.edu/t5PXgLinks to an external site.. 
  • von Essen, Leah Rachel. "The Neglected Tale of the Tougaloo Nine and their 1961 Read-InLinks to an external site.," BookRiot. October, 2022.

Data Visualization 

• Few, Stephen. “Data Visualization for Human PerceptionLinks to an external site.” Interaction Design Foundation - IxDF. 2014. 
• Bruckner, Lorin et al. Data VisualizationLinks to an external site. [Support at UNC-Chapel Hill Libraries]. See also Lorin's LibGuideLinks to an external site..

Questions:

• • Come up with questions to ask Lorin about her work!

About Discovery Services:

Search before you start reading:

• Refresh your memory of YourSearchTopic or for something related to your LibGuide. Search for it in the following three resources & compare the results:
  • Articles+ from UNC: https://library.unc.edu/find/articles/Links to an external site.
  • Scopus, UNC library database: https://guides.lib.unc.edu/go.php?c=23609180Links to an external site. 
  • Google Scholar (find it 😉) 
• Consider:
  • Number of results
  • Ability to narrow or broaden your results
  • Ability to get to the full-text of an article you want to read
  • Rough relevance of results

Read

• Bates, Jessica, et al. “Will Web Search Engines Replace Bibliographic Databases in the Systematic Identification of Research?Links to an external site.” Journal of Academic Librarianship, vol. 43, no. 1, Jan. 2017, pp. 8–17.
• Reidsma, Matthew. Chapter 3: "Library DiscoveryLinks to an external site." in Masked by Trust: Bias in Library DiscoveryLinks to an external site.. Litwin Books, 2019. Read pages 57-72 (pages 73-89 very nerdy and optional; read if you have time & interest)

Reading Questions:

• Which of the above search resources is a discovery system as Reidsma defines that term?
  • Reidsma talks about subject headings in discovery systems. Were you able to make use of any subjects in your search of UNC's discovery system?
• Both Bates and Reidsma talk about library resources vs free web searches.
  • Which do you think is better?
  • Why? (there's no right answer)
• What is Relevance? Recall? Precision? Coverage? We will discuss, so take some notes.

ChatGPT

• Lai, Katie. “How Well Does ChatGPT Handle Reference Inquiries? An Analysis Based on Question Types and Question Complexities.Links to an external site.” College & Research Libraries, vol. 84, no. 6, Nov. 2023, pp. 974–95.
• Login to Microsoft's GPT 4 app, Copilot. copilot.microsoft.comLinks to an external site.. Select When asked, type your full email: Onyen@ad.unc.edu & your UNC password.
  UNC help for Copilot: https://its.unc.edu/bing-chat-enterprise/Links to an external site.
• Search for resources on your LibGuide topic.

Questions

• Consider the 5Ws & How -- what's being done in this article? Why? How? with Whom? 
• Have you used ChatGPT personally or for work / school? What was your experience?
• What is the READ scale? Is it useful for this project? 
  • What is the assessment rubric missing?
• Read the ChatGPT interactions and think about both accuracy and the RUSA guidelines. How would you evaluate them?
• What are some of the problems with ChatGPT?
• Do you think we should use ChatGPT for reference questions? Why or why not?  
• How would you introduce ChatGPT to students within the context of information literacy?

To-Do Date: Mar 20 at 8:00am

• Skaggs, Danielle. “My Website Reads at an Eighth Grade Level: Why Plain Language Benefits Your Users (and You)Links to an external site..” Journal of Library & Information Services in Distance Learning, vol. 11, no. 1–2, Jan. 2017. pp. 96–105.

• Library Terms That Users UnderstandLinks to an external site.. (John Kupersmith) Feb. 2012.

• Writing Content for the WebLinks to an external site. - Lansing Community College Library. Jan. 2021. Updated Feb. 2023.

• Steve Krug’s book: Don’t Make Me Think. Buy or borrow any edition. Available:
  • NEW: this book is online at Archive.org: https://archive.org/details/SteveKrugDontMakeMeThinkLinks to an external site. 
  • On Reserve at Davis, TK5105.888 .K78 2006 and three additional copies at UNC LibrariesLinks to an external site. or buy Cheap at Biblio.comLinks to an external site. (less than $5)

Read:

• • Chapter 1: Don't make me think;
  • Chapter 2: How we really use the Web
  • Chapter 3: Billboard design 101
  • Chapter 5: Omit needless words. (the most important chapter).

Questions

• What’s an example of good web writing? Why? 
• What's an example of library jargon?

Actions

• Revisit the database you evaluated earlier this semester as part of the database evaluation assignment. 
• Draft a 20-35 word description of that database for NCRU. Post to the Database Description Discussion thread.

Readers' Advisory

• EBSCO, Readers' Advisory Prescription GuideLinks to an external site. (pdf), 2023.
• mthomlovegrove, "Superstar Librarian in 'Reader's Advisory'Links to an external site.". YouTube, 2011.
• Welch, Lynne and Laurel Tarulli. “RA Training: Getting Started with Readers’ AdvisoryLinks to an external site..” Reference & User Services Quarterly, vol. 52, 2013, pp. 191-96. 
• Questions:
  • Where’s the information service in Reader’s Advisory?
  • What are some tricks to learn to provide good RA support?
  • What did the Superstar Librarian do well in the video? What would you change if you could?

• Novelist:
  • Look back at the book you added to our Favorite/Recent Books JamboardLinks to an external site.. (or below)
  • Search Novelist or another tool on the Reader's Advisory sectionLinks to an external site. of our page on PubLib resources 
    • Search for your book 
    • Find a recommendation based on the book you listed.
    • Based on your knowledge of the book, how valid are the recommendations?
    • If you have time/energy, try another RA source. How valid are the recommendations from the second source?

• Questions for our Speaker:
  • Novelist Learning Engagement Specialist April Mazza will be speaking to class at 9:30. Develop some questions for her about...
    • Reader's Advisory
    • Novelist
    • Her career path (EBSCO bioLinks to an external site.; LinkedIn profileLinks to an external site.)

Refresh your memory of the Reference Interview

• Cassell, Kay Ann, and Uma Hiremath.  Chapter 2: “Determining the Question: In-Person, Telephone, and Virtual Reference InterviewsLinks to an external site..” Reference and Information Services: An Introduction, American Library Association, 2018.
• Nilsen, Kirsti, et al. Chapter 3: "Finding Out What They Really Want to KnowLinks to an external site.." in Conducting the Reference Interview : Third Edition, American Library Association, 2019, access from ProQuest Ebook Central.
• Reference User Services Association (RUSA). "Guidelines for Behavioral Performance of Reference and Information Service ProvidersLinks to an external site.." 2013, access from American Library Association website.
• --- Definitions of ReferenceLinks to an external site.. 2021, access from American Library Association website.
• Optional: Bell, Suzanne S. Chapter 10: "Focus on People" in Librarian's Guide to Online Searching, Libraries Unlimited, 2015 fourth edition, pp. 211-235. on reserve at Davis. ZA4460 .B45 2015. 

Evaluating & Presenting Databases

Evaluating Databases:

• Bell, Suzanne S. Chapter 12: ”Evaluating Databases" in Librarian's Guide to Online Searching, Libraries Unlimited, 2015 fourth edition, pp. 253-68. on reserve at Davis. ZA4460 .B45 2015. 
• Pay particular attention to the sections entitled
  • Coverage – Sorting/Display/Output Capabilities (pp. 255-263)
  • “Elements to Include in the Request.”  [for purchase] (pp. 265-67)
• Look at the Database Elements to Consider Download Database Elements to Considerin the assignment.
• Identify a least 2 items from the content section and at least 4 items from the functionality section to focus on.
• Search one or both of your assigned databases with YourSearchTerm and focus on those elements.
• What do you like? What is frustrating?
• What questions do you have about the assignment?

Presentation Resources: 

• Chapter 13 “Teaching Other People About Databases” in the 4th edition of Bell’s Librarian's Guide to Online Searching. Pay attention to sections: Teach to Your Audience; Less Is More; Teaching with Technology; and Practice.
• Watch Petrula Vrontikis’ LinkedIn Learning video: “Running a Design Business: Presentation SkillsLinks to an external site..” Watch especially segments entitled: “Understanding timing;” “Presentation styles and storytelling;” “Tips for design and delivery of presentations;” and “Coping with nervousness.” 
Free access to LinkedIn Learning  at: https://software.sites.unc.edu/linkedin/Links to an external site.       

Outreach & Marketing

Marketing 

• Cassell, Kay Ann, and Uma Hiremath. Chapter 19: “Reference as ProgrammingLinks to an external site..” Reference and Information Services: An Introduction, American Library Association, 2018. pp. 361-380.
• Hoenke, Justin. “What It’s Like to Run a Library TikTokLinks to an external site..” Information Today, vol. 40, no. 3, Apr. 2023, pp. 24–26.
• Rea, Amy. “Telling the Story [Enoch Pratt Free Library’s marketing teamLinks to an external site.].” Library Journal, vol. 148, no. 10, Oct. 2023, pp. 42–45. 

Questions about Marketing

• Name some outreach sessions listed in the readings. Which appeals to you? Why?
• How do libraries find the time to make TikToks? Why bother?
• Search TikTok or Instagram or YouTube for library outreach. Find one fun or compelling post and share it to Discussion Topic: Social Media Outreach (Feb. 28). Please comment on:
  • What appeals to you about the post you selected? 
  • What is one question you have?
• Could you see yourself doing any of this outreach? Why or why not?

LibGuides Basics

• Liss, Kenneth. “Creating Your First LibGuideLinks to an external site.,” Chapter 8 in Using LibGuides to Enhance Library Services : A LITA Guide, by Aaron W. Dobbs, and Ryan L. Sittler , ALA, 2013.  NOTE: You will not be able to use a LibGuides Profile for you as “librarian.” We will discuss this in class.
• Duncan, Vicky et al. "Implementing LibGuides 2: An Academic Case StudyLinks to an external site.." Journal of Electronic Resources Librarianship, vol. 27, 2015, pp. 248-58. 

Questions

• What is the purpose of a guide?
• What's the difference between a subject and a course guide?
• What do you like about OUR course guide? What don't you like?
• How can this kind of guide be used in archives, public libraries, with teens, etc.?
• Have you thought about writing for the web before? 

Think About: a guide you could create - for any topic, any situation, any type of library. This will be our large (individual) project for the rest of the semester.

Instruction -- please read in this order

• Framework for Information Literacy for Higher EducationLinks to an external site. Association of College & Research Libraries (ACRL), American Library Association, February 9, 2015. See especially:
  • "Searching as Strategic Exploration" 
  • "Authority is Constructed and Contextual"
  • "Information Creation as a Process"
  • "Scholarship as Conversation" 
• Gross, Melissa, et al. “Librarian Views of the ACRL Framework and the Impact of Covid-19 on Information Literacy Instruction in Community CollegesLinks to an external site..” Library & Information Science Research (07408188), vol. 44, no. 2, Apr. 2022.

• Cook, Dani Brecher and Kevin Michael Klipfel. “How Do Our Students Learn?Links to an external site.” Reference & User Services Quarterly, vol. 55, 2015, pp. 34-41.
• optional: Matheny, Kathryn G. “Instruction Consultation for Archives Visits: Why No One Talks About It, and Why They ShouldLinks to an external site..” American Archivist, vol. 82, no. 2, Fall/Winter2019 2019, pp. 484–507. This article is about preparing to do instruction in an archival setting. Much of what Matheny talks about is relevant to academic library instruction. We'll discuss some of this article in class.

Questions

• Melissa Gross et al offered some critiques of the IL Framework. What do you think is useful about the Framework? What do you feel is missing? 
• Cook asks: "How can I teach this material to students so that it best facilitates their retention of the information being presented?" What are some of her recommendations? Which of these had you seen before? Which were new to you? 
• Think about the librarian you just interviewed. Think about how the requests they might receive for instructional sessions. What would they need to know to provide a useful "stand-alone" class session?

Presentation Resources (optional): 

• Chapter 13 “Teaching Other People About Databases” in the 4th edition of Bell’s Librarian's Guide to Online Searching. Pay attention to sections: Teach to Your Audience; Less Is More; Teaching with Technology; and Practice.
• Watch Petrula Vrontikis’ LinkedIn Learning video: “Running a Design Business: Presentation SkillsLinks to an external site..” Watch especially segments entitled: “Understanding timing;” “Presentation styles and storytelling;” “Tips for design and delivery of presentations;” and “Coping with nervousness.” 
Free access to LinkedIn Learning  at: https://software.sites.unc.edu/linkedin/Links to an external site.        

Elections in N.C.

• Tiberii, Jeff. 'The Purple Ballot’ examines North Carolina's Council of State and important races to watchLinks to an external site. on WUNC's Due South, January 24, 2024. *podcast episode* Listen to at least the first 22 minutes.

Questions

1. Guest Chris Cooper mentions "ballot rolloff" at the end of his segment. What does he mean by this?
2. Find a list of elected officials who are currently serving on North Carolina's Council of State.
3. Find a list of folks who are running for North Carolina's Council of State in 2024. Name two races where there will be a primary election.
4. How credible are your sources for questions 2 & 3 above?
5. Consider: Where will you vote in the 2024 primary elections?

America's News & Search

• America's NewsLinks to an external site. by NewsBank.
  
  NewsBank's Help files:
  1. PDF document (long)Links to an external site.
  2. Supporting Faculty and Students with Access World News and America's News. 
  Watch at least through minute 19. 
  Note: We have the Raleigh News & Observer CollectionLinks to an external site., which is similar to the SF Chronicle collection discussed in the video.

Questions for NewsBank

• Search America's NewsLinks to an external site. for at least one of the candidates you identified in the first part of this assignment. 
• What kind of information can you find out about them?
• Please...
  • Craft a search that limits results to the past 1-2 years
  • Increase the relevance of your results
  • Save your search (either the URL or within NewsBank)

Searching 

• Bell, Suzanne S. Chapter 3: "The Searcher's Toolkit: Part 1" in Librarian's Guide to Online Searching, Libraries Unlimited, 2015, pp. 27-48. on reserve at Davis. ZA4460 .B45 2015. 
• --- Read Chapter 4 ”The Searcher's Toolkit: Part 2" in Librarian's Guide to Online Searching, Libraries Unlimited, 2015, pp. 49-62. on reserve at Davis. ZA4460 .B45 2015. 
• Wong, Melissa. Chapter 16, "Search Strategies for Online SourcesLinks to an external site." in Reference and Information Services : An Introduction, edited by Melissa A. Wong, and Laura Saunders, Bloomsbury Publishing USA, 2020, pp. 415-423. 

Questions:

• Why is it important to know about records, fields, and indexes?
• Search for YourSearchTerm in Academic Source PremierLinks to an external site.. 
  • Post YourSearchTerm to the JamboardLinks to an external site.. 
• Try one (or more) of the search strategies discussed in the readings. take notes!

Chat Reference and Consultations

• Hamer, Sally. “Colour Blind: Investigating the Racial Bias of Virtual Reference Services in English Academic LibrariesLinks to an external site..” Journal of Academic Librarianship, vol. 47, no. 5, Sept. 2021. 
• Luo, Lili, "Research Consultations Download Research Consultations" in Chapter 6: "Models of Reference Service," in Reference and Information Services : An Introduction, edited by Melissa A. Wong, and Laura Saunders, Bloomsbury Publishing USA, 2020, p. 113 *only*.

Questions:

• The 5 Ws, How, & Why ... and what's missing.
  • Describe the Codes used for the various aspects of the analysis: Heading, Body, Signature
  • How do these Codes match the RUSA guidelines?
  • Have you ever responded to an email service request? How have you addressed the sender?
  • Hamer notes that neither RUSA nor IFLA guidelines mention the value of unconscious bias in reference interactions. How might you address that based on Hamer's research? 

(more consults for next time)

Consultations:

• Bezet, Amanda, et al. “Implementation and Evaluation of Online, Synchronous Research Consultations for Graduate StudentsLinks to an external site..” Library Hi Tech News, vol. 35, no. 6, July 2018, pp. 4–8. Read the “Introduction and review” section only.
• Bell, Suzanne S. one paragraph in "Focus on People" in Librarian's Guide to Online Searching, Libraries Unlimited, p. 230 [4th edition].  Available in Canvas as Reading about Email Reference from Bell.

Reference Interview

• Cassell, Kay Ann, and Uma Hiremath.  Chapter 2: “Determining the Question: In-Person, Telephone, and Virtual Reference InterviewsLinks to an external site..” Reference and Information Services: An Introduction, American Library Association, 2018.
• Nilsen, Kirsti, et al. Chapter 3: "Finding Out What They Really Want to KnowLinks to an external site.." in Conducting the Reference Interview : Third Edition, American Library Association, 2019, access from ProQuest Ebook Central.
• Reference User Services Association (RUSA). "Guidelines for Behavioral Performance of Reference and Information Service ProvidersLinks to an external site.." 2013, access from American Library Association website.
• --- Definitions of ReferenceLinks to an external site.. 2021, access from American Library Association website.
• Optional: Bell, Suzanne S. Chapter 10: "Focus on People" in Librarian's Guide to Online Searching, Libraries Unlimited, 2015 fourth edition, pp. 211-235. on reserve at Davis. ZA4460 .B45 2015. 

Questions:

• What are the elements of the reference interview?
• What behaviors should be avoided and why?
• Why can’t users just tell us what they want?!
• What's missing?

• ❓What's ONE question you have about how to do a good reference interview?
• ❓What's ONE reference interview question you liked from the readings?

NOTE: If you're interested in school librarianship, I recommend reading either/both:

The school librarian's compass : stories and reflections to help you find your wayLinks to an external site.

• 1.2 Scaffolding Student Success in Literary AnalysisLinks to an external site. (focus on HS librarian)
• 2.5 Teaching a New Digital Citizenship CurriculumLinks to an external site. (focus on elementary school librarian)

Searching EBSCO (videos)

• EBSCOhost Basic SearchLinks to an external site. 
• Watch all 5 Videos in this PlaylistLinks to an external site. 
  • Creating Journal Alerts on EBSCOhost
  • Using the EBSCOhost Result List
  • Reading an Article on EBSCOhost
  • Introduction to EBSCOhost
  • Using Search History in EBSCOhost
• Identify 1 new-to-you tool OR something you'd want your patrons to know about searching EBSCOhost.

Providing Reference (Required):

Reference & User Services Association (RUSA). Definitions of ReferenceLinks to an external site.. 2021, access from American Library Association website.

Saunders, Laura, et al.  "Reference in urban public libraries: current trends and future implicationsLinks to an external site." Reference Services Review, vol. 51, no. 3/4, July 2023, pp. 273–86.

Finding Books in Libraries:

• Upson, Matt et al. Read chapter 2 ”How Information Is Organized and Found : The Basics" in Information Now : A Graphic Guide to Student Research, University of Chicago Press, 2015, pp. 25-37. https://ares.lib.unc.edu/ares/ares.dll/plink?14406F82Links to an external site.. in Canvas & on reserve at SILS. ZA3075 .U67 2015.
• ---. Read chapter 3 ”Searching and Library Catalogs : Understanding the Hunt for Information" in Information Now : A Graphic Guide to Student Research, University of Chicago Press, pp. 39-52. https://ares.lib.unc.edu/ares/ares.dll/plink?14407077Links to an external site.. in Canvas & on reserve at SILS. ZA3075 .U67 2015.

• Smith, Linda C. Chapter 20, "Bibliographic SourcesLinks to an external site." in Reference and Information Services : An Introduction, edited by Melissa A. Wong, and Laura Saunders, Bloomsbury Publishing USA, 2020, access from ProQuest Ebook Central, pp. 415-423. Book also available on reserve at Davis Library.
  Pay attention to WorldCat.orgLinks to an external site. and library catalogs, including "Enhancements to Subject Access." 
  CW: discussion of offensive language in cataloging.

Read Librarian Interview Assignment & identify 3 questions you have about the assignment