Sciwheel (formerly F1000 Workspace)

Troubleshoot: Account Expiration

  • Your account "expired" or you are seeing a countdown to when it will expire:
    • This may be due to off-campus roaming for more than 120 days (see below). 
    • It is also possible that you signed up, by mistake, for a free 30-day trial account, instead of our free UNC institutional account.  This happens most often if you use a non-UNC email address, especially if you sign up from off campus. In this case, just message Sciwheel support and they will shift your account to the full, institutional access for UNC. 
  • Off-campus roaming: currently, users must log on through our proxy server (i.e., using the links from the HSL site or guides) OR from campus at least once every 120 days. If you use links from the HSL website that take you via our proxy server, the counter should re-set.  You may need to log out and sign back in for the message to disappear,
    • If you are unable to do either of these or it doesn't work, message Sciwheel support and they will reset your roaming counter. If you are a UNC distance education student or you are permanently assigned off campus, please let them know.  
  • A note about proxy access interfering with browser extension installing: very occasionally (we have not seen this at UNC, so far) users accessing Sciwheel via a proxy server are unable to install the browser extension (in tools). If this happens, try this:
    • Click on the circle with your initials at the top of the page and log out. 
    • Then try logging on from here:
    • Install the extension, log back off, then connect back through the proxy by using one of the regular links from the HSL website or this:    
    • If this doesn’t work, message Sciwheel support for assistance. 

Troubleshoot: Can't upload PDF’s from the cloud

Unable to upload PDF’s via Google Drive, Dropbox, or OneDrive due to an authentication issue?

  • Connect to Sciwheel directly at, complete the upload, then reconnect to the proxy from the HSL website Sciwheel link. 
  • You may also be able to accomplish this by using a second browser (not authenticated through UNC’s proxy server) and connecting directly to Sciwheel at
  • See, also Sciwheel FAQ on Adding References > Importing PDFs 

Troubleshoot: When all else fails

Sciwheel support has been outstanding and this has continued as they've rebranded to Sciwheel.  You can message them from within Sciwheel, and you will generally receive a response within a few hours. 

  • Email for HELP (Sciwheel) or use the Sciwheel Message/Chat icon in Sciwheel:   F1000Workspace Support Message/Chat Button
  • Don't forget HSL Ask Us at the top of every HSL web page. 

Add new citation styles

Use these files and instructions to add the newest citation styles (e.g., APA 7th and AMA 11th) before they are available via the Word Sciwheel Ribbon. For other styles not yet available, message Sciwheel support from within Sciwheel. 

  • NOTE: You will add these via the Tools tab on the SciWheel Desktop App (the one you can drag & drop PDF's into).  

WINDOWS: To add a new style to the plugin,

  • click the Tools menu in the desktop app
  • select Add new style
  • then, choose the style to install

It may take 20-30 seconds to process; then you'll receive a confirmation popup and the style will be available in the styles list. 



MAC: To add a new style to the plugin,

  • click the Tools menu at the top of your screen when the desktop app is selected
  • select Add new style
  • then, choose the style to install

It may take up to 30 seconds to process and add the style; then it will be available in the styles list.