Sciwheel: Help
Created by Health Science Librarians
Sciwheel Support
Sciwheel Support includes a searchable knowledge base. This 24/7 online site is also available from within Sciwheel, using the chat help button and clicking on knowledge base.
You can also fill out and submit a support ticket, use the chat bot, or request office hours support from a human.
NOTE: Sciwheel support is based in the UK, so the office hours are from 8am to 6pm UK time, Monday to Friday.
- London time to Eastern Standard Time Conversion (UK 6 hours ahead)
- London time to Eastern Daylight Time Conversion (UK 5 hours ahead)
Email for HELP: Sciwheel
Email Sciwheel for HELP: click link or email feedback@sciencenow.com
- Sciwheel has been very responsive to users and we expect this to continue under Technology from Sage.
HSL Sciwheel Instructional Videos
- HSL Instructional Sciwheel Videos (on YouTube)Sciwheel-Creating an Account and Introduction to the Sciwheel Guide (4:53)
Sciwheel- Importing References from PubMed (11:42)
Sciwheel- Organizing references (7:17)
Sciwheel- Find full-text articles (10:01)
Sciwheel- Other Features (4:06)
Sciwheel- Insert references into Word Documents (6:25)
Sciwheel Help Guide (including FAQs and Videos)
Sciwheel 10 Most Popular FAQs (Help Guide)
- Accessible directly from link above or from within Sciwheel (HELP button on top right)
- The FAQ Help pages (as opposed to video guides) are meant to answer specific issues that users have asked multiple times. The intention is to find an answer quickly.
Sciwheel by Technology from Sage How-To Videos (from Sciwheel online Help guide)
The How-To Videos (video guides), as opposed to Help FAQs, are meant to give a high level overview of features, with screen shots. The intention is to give a broader understanding of a feature.