Your best bet is to choose the Live Chat option on the School of Medicine IT Help Site.
Note: Live Chat is available 7am-7pm weekdays. You can also submit a Help Request that will be reviewed when the office is open.
This is what you will see when you are asked to authenticate to use library resources from off campus.
First, choose your authentication type.
Then, sign in using your Onyen or UNC Guest ID and password.
or, for AHEC Digital Library (ADL) users: sign in with your AHEC User ID.